At Ivylyn Routes, we strive to provide high-quality Camping Gear, Hiking Gear, and Travel Tech to adventurers worldwide. If you are not completely satisfied with your purchase, we offer a return and refund policy to ensure a smooth shopping experience. Please read the details below carefully before requesting a return or refund.

Returns Eligibility

You may request a return under the following conditions:

  • The item must be unused, undamaged, and in its original packaging with all accessories included.
  • Return requests must be made within 7 days of receiving your order.
  • We do not accept returns for personalized or clearance items, unless they arrive damaged or defective.

Non-Returnable Items

We do not accept returns for:

  • Items that show signs of use, damage, or wear and tear.
  • Products missing original packaging or accessories.
  • Items returned after the 7-day return period.
  • Digital or downloadable products.

Return Process

  1. Initiate a Return: Contact our support team at [[email protected]] with your order number, reason for return, and photos of the item (if applicable).
  2. Approval & Instructions: If your return is approved, we will provide return instructions.
  3. Ship the Item: Customers are responsible for the return shipping costs. Ensure the product is securely packed to prevent damage in transit.
  4. Inspection & Processing: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

Refund Policy

  • Approved refunds will be processed within 7-10 business days after we receive and inspect the returned item.
  • Refunds will be issued in the form of cash.
  • Shipping fees are non-refundable unless the item is defective or damaged upon arrival.
  • If your return is rejected due to non-compliance with our policy, we will notify you, and no refund will be issued.

Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.

Order Cancellations

  • Orders cannot be canceled once they have been shipped.
  • If you wish to cancel an order, please contact us immediately at [[email protected]] before the item is dispatched.

Contact Us

For any refund or return inquiries, please reach out to our support team [email protected].